Customer Support Manager

March 14

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Würk

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Würk is a leading human capital management (HCM) company catering specifically to the cannabis industry. It provides comprehensive HR solutions, including scheduling, payroll, compliance, and employee management services tailored for cannabis businesses. Würk aids clients in managing rapid growth and navigating complex regulatory landscapes, ensuring streamlined operations in a challenging industry sector. With a focus on usability, innovation, and people, Würk’s platform offers tools to support cannabis business owners and help them achieve success.

Payroll • Benefits Management • Time & Attendance • TaxBreak • ACA Compliance

51 - 200 employees

👥 HR Tech

📋 Compliance

💰 $3.5M Series A on 2021-04

📋 Description

• Looking to join an organization where you feel valued and encouraged to achieve your dreams? • Actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. • Candidate will lead our support team and growing customer base by resolving common issues through a support ticketing system. • As a Manager of Customer Support , you will work to create efficiencies within the support team, maintain and develop internal training material and strive to adhere to service level agreements (SLA). • Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments. • Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members. • Within 90 days, you will work to remove yourself from the day to day support cases and focus on development, supporting your team and client escalations. • Servicing current customers as a system functional expert for Wurk’s platform. • Working collaboratively with the services and implementation departments to support a successful client experience. • Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future.

🎯 Requirements

• 4+ years of experience with customer support • 2-year college degree or equivalent work experience • Strong problem solving and critical thinking skills • Passion for customer success with an above and beyond attitude • 2+ years of customer support Leadership experience, attention to detail, and organizational skills • Enthusiasm, compassion and humor! • Excellent technical ability

🏖️ Benefits

• FREE medical, dental, and vision plans • FREE basic life insurance, short term disability, and employee assistance programs • 401(k) traditional and Roth plans with Employer Match • Generous PTO, bonus, and stock options • $400 office equipment reimbursement • $300/year fitness reimbursement • Monthly internet reimbursement • Paid professional development & tuition reimbursement • Generous referral bonuses • Paid parental leave • Remote-friendly work environment • Paid sabbatical leave program