Product Support Specialist - Americas

March 14

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Ashby

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Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

51 - 200 employees

📋 Description

• In this role, you will spend a lot of time working directly with customers. • You’ll also spend time on projects that make the work that we do better. • Past projects our team has taken on include curating customer feedback into a weekly digest distributed to the entire company, writing and improving help documentation, and automating tasks and operationalizing processes to save the team time. • As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication.

🎯 Requirements

• You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product • You have offered B2B support to customers, ranging from Small Business through Enterprise organizations. • You have experience working toward common goals with cross-functional stakeholders (such as Sales, Product, Engineering, or Operations). • You’re curious — both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what’s on the surface. • You have strong proactive problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution. • You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way. • You are eager to take ownership. When given a problem, you proactively make decisions rooted in principled thinking to solve it.

🏖️ Benefits

• Competitive salary and equity. • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅. • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval. • If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.