Control Parts Support Specialist

March 14

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Switzerland Global Enterprise

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Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

Export Promotion • Investment Promotion

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

📋 Description

• Control Parts Support Specialist is a technical expert to support quoting of flow parts. • This includes research into vendor documentation, industry knowledge, and communication directly with customers, vendors, and internal stakeholders. • Job can be performed remotely within the USA. • Provide technical answers for the customer care representative team, engineering, and sales. • Provide excellent customer service for customers, both internal and external. • Support maintenance of part data in SAP. • Support movement of goods for repaired products. • Build close relationships with customers and internal teams to gain their trust. • Develop product knowledge and a strong understanding of the processes and procedures to maintain and improve the quality of service. • Provide support for the flow parts team taking on any additional assigned duties. • Maintaining auditable data records for internal and external audits. • Support business development initiatives.

🎯 Requirements

• Associate degree/Two-year certification in a technical field, or equivalent required. • Proven experience in customer service including at least 5+ years of prior experience in working with customers in the power generation industry. • Experience with managing multiple customers and cases for research. • Competent with Excel, Word and Outlook. • Ability to work in a cross-functional global team environment. • Ability to manage self and tasks in an appropriate manner. • Excellent organizational and administrative skills. • Attention to detail.

🏖️ Benefits

• Healthcare benefits include medical, dental, vision, and prescription drug coverage; • Access to a Health Coach, a 24/7 nurse-based resource; • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. • Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401 (k) savings opportunity with company matching contributions; • Access to Fidelity resources and planning consultants. • Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.