Customer Service Agent

March 15

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Netfor, Inc.

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The ART and Science of the Customer Experience is a proven combination of knowledge and understanding to create happy clients. We’ve created an outsourced solution to leverage our know-how toward creating seamless client support while removing the burden of tier one care.

Outsourced Service Desk • Outsourced Help Desk • Contact Center • Service Management • Incident Management

51 - 200 employees

📋 Description

• Customer Service Agent focusing on inbound support via telephone. • Support client contracts by diagnosing problems and guiding users through solutions. • Answer phone calls and document issues in ticketing software. • Process customer orders/changes/returns according to established policies. • Provide timely feedback regarding service issues or customer concerns.

🎯 Requirements

• Proven ability to communicate effectively both verbally and in writing. • Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure. • Must be an independent, motivated worker, and an innovative self-starter. • Must be confident and flexible. • Ability to work 100% from within our knowledge base articles, without deviation, per contractual agreements. • Show up, show up on time, and display a helpful attitude. • Microsoft Office proficiency a plus. • Strong ability to multitask. • Ability to talk and type at least 35 words per minute. • Must own a Desktop or laptop with minimum specifications: Operating System - Windows 10, RAM - 8GB or higher, Processor - I5 9500 or Ryzen 3 3100 or higher, SSD 256GB or higher with at least 100GB of free space.

🏖️ Benefits

• PTO plan (can accrue up to 76.96 hours/year within the first year) • 401k • health insurance • dental • optical • wellness program