TeamSnap
TeamSnap is a top-ranked team and club management platform designed to connect the world of youth sports. It offers tools for clubs, leagues, tournament organizers, and associations to manage their operations such as scheduling, messaging, and payments. The platform is widely used by coaches, players, and fans, and supports over 100 sports and activities. With over 25 million satisfied customers and 19,000 sports organizations, TeamSnap emphasizes ease of use, saving time for administrators and enhancing the sports experience for families through features like health checks and community building. The platform also provides opportunities for businesses to reach its engaged audience, making it a leader in sports management solutions.
Customer Support Representative
March 7
🏈 Alabama – Remote
🐻 Alaska – Remote
+11 more states
💵 $20 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
TeamSnap
TeamSnap is a top-ranked team and club management platform designed to connect the world of youth sports. It offers tools for clubs, leagues, tournament organizers, and associations to manage their operations such as scheduling, messaging, and payments. The platform is widely used by coaches, players, and fans, and supports over 100 sports and activities. With over 25 million satisfied customers and 19,000 sports organizations, TeamSnap emphasizes ease of use, saving time for administrators and enhancing the sports experience for families through features like health checks and community building. The platform also provides opportunities for businesses to reach its engaged audience, making it a leader in sports management solutions.
📋 Description
• At TeamSnap, we believe when the world connects through sports; the world becomes better. • TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. • We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. • We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work." • You’ll be the trusted guide for our B2B customers, ensuring they feel supported and empowered.
🎯 Requirements
• A commitment to doing what’s right for the customer, with a friendly, professional, and solutions-focused attitude. • Strong technical skills and the ability to guide users of all technical abilities through our platform. • A genuine excitement for solving problems, uncovering solutions, and enhancing the customer experience through deep product knowledge. • Exceptional written and verbal communication skills. • A history of high performance in customer support or technical support roles.
🏖️ Benefits
• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool • Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary) • 100% premium coverage of medical/dental/vision for you and your family • 401K to help you invest for the future • $1,500 annual learning and development stipend • Travel to fun locations for all-company meetings and team events • Generous home office allowance to set you up for success • TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter • A monthly stipend reimbursement for health & wellness and so much more!
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