XS.com
XS. com is a multi-asset broker and fintech company that provides a range of financial services, including trading in shares, metals, energy, futures, cryptocurrencies, indices, and commodities. The company operates globally with multiple reputable licenses and offers dynamic leverage and various account types without minimum deposits. XS. com also provides advanced trading platforms like MetaTrader 4 and MetaTrader 5, catering to both individual traders and institutional partners. The company emphasizes safety, insurance, and security of funds, offering enhanced insurance and multilingual customer support. Additionally, XS. com offers partner programs, liquidity solutions, and fintech services.
Financial Services • Fintech • Brokerage • Online Trading
Customer Support Officer - English, Arabic, French
March 5
XS.com
XS. com is a multi-asset broker and fintech company that provides a range of financial services, including trading in shares, metals, energy, futures, cryptocurrencies, indices, and commodities. The company operates globally with multiple reputable licenses and offers dynamic leverage and various account types without minimum deposits. XS. com also provides advanced trading platforms like MetaTrader 4 and MetaTrader 5, catering to both individual traders and institutional partners. The company emphasizes safety, insurance, and security of funds, offering enhanced insurance and multilingual customer support. Additionally, XS. com offers partner programs, liquidity solutions, and fintech services.
Financial Services • Fintech • Brokerage • Online Trading
📋 Description
• Deal with clients' inquiries via live chat, email and telephone. • Perform personal clientele analysis and take actions as required. • Handle client inquiries appropriately and ensure that high level service is provided. • Assist the clients with the onboarding/funding procedures. • Cooperate effectively with other departments as required. • Contribute to team effort by achieving targeted results. • Escalate the issue to the appropriate specialist when needed. • Perform other tasks assigned by the manager.
🎯 Requirements
• Degree in a business-related field • Client handling experience in the financial services sector is a definite plus • Excellent oral and written skills in English, Arabic and French • Ability to multitask and maintain a high-level of organization • Outstanding communication and interpersonal skills • Great computer literacy
🏖️ Benefits
• 17 Days Annual Leave in the first year, • 19 Days after 1 year of employment, • 21 Days after 2 years. • Medical Insurance • Bonuses for special events (e.g. work anniversaries, birthdays, child's birth, and marriage) • Competition Bonuses
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_VOIS
10,000+ employees
Flexible work-from-home position supporting nonprofits with varied clients. Manage schedule and contribute meaningfully.
🇺🇸 United States – Remote
💵 $13 - $15 / hour
💰 Funding Round on 2010-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
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