Customer Service Specialist

March 5

Apply Now

Receive Emails with Similar Jobs

Radiant Digital

WebsiteLinkedInAll Job Openings

Radiant Digital is a marketing and technology company specializing in digital transformation solutions. They offer a range of services including web development, digital marketing, and IT consulting, helping businesses to enhance their online presence and streamline their operations through innovative digital strategies.

Application Transformation • Workforce Transformation • IT Transformation

201 - 500 employees

Founded 2000

🛍️ eCommerce

☁️ SaaS

📋 Description

• A Customer Service Specialist acts as the frontline representative of a company, interacting directly with customers via phone, email, chat, or in-person to provide support, answer questions, and resolve complaints. • The role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset to enhance satisfaction and loyalty. • Specialists often work in fast-paced environments, collaborating with teams to ensure customer needs are met efficiently while adhering to company policies and procedures. • Respond to customer inquiries through various channels (phone, email, live chat, social media, etc.) in a timely and professional manner. • Provide accurate information about products, services, pricing, and company policies. • Assist customers with placing orders, processing returns, or troubleshooting issues. • Identify, investigate, and resolve customer complaints or concerns, escalating complex issues to supervisors when necessary. • Offer solutions or alternatives to meet customer needs while maintaining company standards. • Document customer interactions, including inquiries, complaints, and resolutions, in a CRM (Customer Relationship Management) system. • Update customer records with relevant information, such as contact details or purchase history. • Maintain a deep understanding of the company’s offerings, including features, benefits, and updates.

🎯 Requirements

• Communication Skills: Strong verbal and written skills to interact clearly and effectively. • Empathy and Patience: Ability to understand and address customer emotions and frustrations. • Problem-Solving: Quick thinking to resolve issues efficiently and creatively. • Technical Proficiency: Familiarity with CRM software, phone systems, and basic office tools (e.g., Microsoft Office, email platforms). • Adaptability: Ability to handle a variety of situations and customer personalities. • Experience: Prior customer service experience is often preferred but not always required; training may be provided.

🏖️ Benefits

• This is a full-time or part-time REMOTE position • You’ll be able to choose which projects you want to work on • You can work on your own schedule • Projects are paid hourly, with bonuses for high-quality and high-volume work