Customer Service Representative

April 4

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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APCO

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APCO is a global advisory and advocacy firm helping clients navigate a complex world and create lasting impact. As trusted and strategic advisers, consultants, and creators to some of the world’s leading corporations, foundations, and governments, we discover and foster valuable connections, insights, and solutions that drive our clients’ missions and objectives forward.

Public Affairs • Corporate Communication • Executive & Board Communication • Opinion Research • Digital

1001 - 5000 employees

Founded 1984

🤝 B2B

🏛️ Government

📋 Description

• Summary: The Customer Service Representative will provide Best-In-Class customer service to all inbound coverage and/or general claims questions from customers. • Essential Duties and Responsibilities: Handle a high volume of incoming calls within service metrics. • Answer customer questions, resolve any issues or transfer call to the appropriate agent and/or department. • Updated system with new or updated information. • Proactively communicates with key stakeholders to ensure a best-in-class claims experience. • Ensure timely, accurate and consistent file documentation. • Monitor call queues and ensure agent availability through proper use of AUX codes. • Anticipates and meets all customer needs. Embrace and support all core values and a CI environment. • Other duties as assigned.

🎯 Requirements

• High School Diploma required • Strong organizational and customer service skills. • Excellent verbal and written communication skills are necessary. • Ability to adapt to shifting priorities. • Ability to articulate relevant information and directions in an organized and concise manner. • Demonstrated strong proficiency with typing, computer software including Microsoft Office, Microsoft Outlook and all internal and external processing systems and resources. • Requires the ability to maintain confidential information and work independently and as a member of a team. • Learning mentality and ability to develop skills.