Customer Service Representative

April 4

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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GWC Warranty (an APCO Holdings brand)

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GWC Warranty is the automotive industry’s best-in-class provider of F&I solutions for used vehicles, aimed at delivering a "No Worries, Just Drive" experience to over 11 million drivers across the nation. They offer comprehensive vehicle service contracts, ensuring that drivers are protected from unexpected repairs with reliable coverage. GWC Warranty supports dealerships with various programs and training to enhance their business performance and customer satisfaction, backed by substantial claims paid to ensure trust and dependability.

51 - 200 employees

Founded 1995

💸 Finance

💸 Finance

💰 Venture Round on 2006-01

📋 Description

• Summary The Customer Service Representative will provide Best-In-Class customer service to all inbound coverage and/or general claims questions from customers (i.e. contract holders, dealers, agents, shops etc.) • Essential Duties and Responsibilities • Handle a high volume of incoming calls within service metrics. • Answer customer questions, resolve any issues or transfer call to the appropriate agent and/or department. • Updated system with new or updated information. • Proactively communicates with key stakeholders (i.e. vehicle owner, repair facility, dealer, dealer consultant etc.) to ensure a best-in-class claims experience. • Ensure timely, accurate and consistent file documentation. • Monitor call queues and ensure agent availability through proper use of AUX codes. • Anticipates and meets all customer needs (internal and external). • Embrace and support all our core values and a CI environment. • Other duties as assigned.

🎯 Requirements

• High School Diploma required. • Strong organizational and customer service skills. • Excellent verbal and written communication skills are necessary. • Ability to adapt to shifting priorities. • Ability to articulate relevant information and directions in an organized and concise manner. • Demonstrated strong proficiency with typing, computer software including Microsoft Office, Microsoft Outlook and all internal and external processing systems and resources. • Requires the ability to maintain confidential information and work independently and as a member of a team. • Learning mentality and ability to develop skills.