Wonder Works Construction Corp.
Wonder Works Construction Corp. is a respected private development and construction firm based in New York City. Established in 1987, the company has built a reputation for integrity and quality over the last 30 years. Specializing in quality construction and development services, Wonder Works offers a range of services including preconstruction planning, design and development, and construction management. They emphasize proactive planning and efficient construction, aiming to deliver projects on time and within budget.
Preconstruction / Predevelopment • Construction • Post Construction / Close Out • General Contractor • Design-Builder
Customer Support Manager
2 days ago
Wonder Works Construction Corp.
Wonder Works Construction Corp. is a respected private development and construction firm based in New York City. Established in 1987, the company has built a reputation for integrity and quality over the last 30 years. Specializing in quality construction and development services, Wonder Works offers a range of services including preconstruction planning, design and development, and construction management. They emphasize proactive planning and efficient construction, aiming to deliver projects on time and within budget.
Preconstruction / Predevelopment • Construction • Post Construction / Close Out • General Contractor • Design-Builder
📋 Description
• Responsible for driving superior customer support to business clients • Managing the customer support department’s day-to-day functions • Responding to escalated customer support issues • Implementing customer support processes to enhance customer satisfaction • Informing the team of all new information related to products • Assessing support statistics and preparing detailed reports • Interviewing and hiring new employees • Overseeing and evaluating the team's ongoing training efforts • Delivering performance evaluations per company policy • Managing the budget of the customer support department
🎯 Requirements
• High school diploma or equivalent • Proven experience as a Customer Support Specialist • Thorough knowledge of legislation pertaining to consumer protection • Prior experience in a managerial or supervisory role will be advantageous • Top-notch oral, written, and interpersonal abilities • Well-developed arbitration skills with the ability to remain impartial • Affinity for multitasking with precision • Capacity to accept and utilize constructive criticism • Alignment with our company's values
🏖️ Benefits
• Various health and financial benefits • Learning and growth opportunities • Competitive salary compensation • Rewarding bonus programs • Work-life benefits designed to make your life easier
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