Customer Service Representative

November 6

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Vanguard College Prep

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ACT and SAT Test Prep • College Admissions Consulting • College Application Essay • Scholarship Guidance • Internship Opportunity

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Description

• Acts as the focal point of information between staff, students, and parents. • Responsible for all incoming calls – new clients, existing clients, or taking messages. • Assists in developing relations with existing clients. • Proctors tests for students. • Reports all staff, client, vendor, and subcontractor issues to Directors. • Develops, implements, follows, and perfects office systems and procedures. • Read & answer all work-related emails. • Answer all phone calls and direct callers to appropriate contact. • Maintains and manages company calendar/appointments/client schedules. • Schedule any appointments for Directors. • Organizes and composes office correspondence, documents, and other reports. • Supports sales and production. • Comfortable posting company-related posts on social media platforms. • Send communication (“thank you notes”, referral gifts, etc.) accordingly. • Review upcoming Daily/Weekly schedule with Directors. • Participates in staff meetings, as needed. • Ensures the company’s public image is consistent and in keeping with branding. • Marketing assistance.

Requirements

• Must have a Bachelor’s Degree or higher. • Excellent organizational and time management skills. • Self-starter who works well with minimal supervision. • Is coachable and has a positive attitude. • Works well under pressure. • Can multitask in a professional setting. • Is comfortable speaking with clients in a customer-centric manner. • Good written and spoken communication. • Must be very professional, extremely organized, and punctual. • Proficient in using IOS, Windows, MS Office Suite, and G-Suites. • Experience working in an educational institution is a plus. • Have excellent business etiquette and follow-up procedures. • Be detail-oriented and able to prioritize tasks to fit deadlines. • Tact and discretion for dealing with confidential information. • A calm and professional manner. • Able to work in a fast-paced environment methodically.

Benefits

• Paid time off. • Sick Days. • Vacation Days.