Windrose Title
Windrose Title is a full-service title and closing solutions company, founded with the goal of providing optimal and thorough service to clients. With over three decades of experience, Windrose Title focuses on establishing and maintaining open communication, proactively guiding all parties involved in real estate transactions. They offer title insurance, settlement services, and escrow services, ensuring a smooth and efficient closing process for both residential and commercial transactions.
Customer Support Representative
March 16
Windrose Title
Windrose Title is a full-service title and closing solutions company, founded with the goal of providing optimal and thorough service to clients. With over three decades of experience, Windrose Title focuses on establishing and maintaining open communication, proactively guiding all parties involved in real estate transactions. They offer title insurance, settlement services, and escrow services, ensuring a smooth and efficient closing process for both residential and commercial transactions.
📋 Description
• Be our client's advocate by responding promptly, following up and resolving customer inquiries and issues • Provide subject matter expertise on the usage and functionality of our web-based applications and tools through client trainings • Set our new clients up for success by quickly and properly provisioning new services and guiding clients through the onboarding process • Identify trends in client needs/requests and effectively communicate those to the Product Development team to improve our product offerings • Create, modify, and publish internal and external documentation as needed • Work with Account Managers to improve the client experience and maximize retention • Lead and contribute to special customer service initiatives • Other duties as assigned
🎯 Requirements
• customer support experience
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