dentsu Austria
dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.
Customer Care Coordinator
March 5
dentsu Austria
dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.
📋 Description
• Merkle provides customer care for Promotion & Loyalty Solutions winners and end-users. • Support promotion related inquiries by addressing winner and end-user inquiries. • Collaborate with departments to ensure customer satisfaction. • Use troubleshooting skills to answer client questions and follow up on unresolved issues. • Handle Personally Identifiable Information (PII) with confidentiality. • Offer general support to all customer care operations.
🎯 Requirements
• 0 or more years of experience in a customer service role supporting email. • Proficiency in using customer service software and MS Office (Excel).
🏖️ Benefits
• Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k, • Flexible paid time off, • At least 15 paid holidays per year, • Paid sick and safe leave, • Paid parental leave.
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