Customer Service Representative

5 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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APCO Holdings, LLC

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APCO Holdings, LLC is a leading provider and administrator of finance and insurance (F&I) products specifically for the automotive industry. Established in 1984, APCO has built a strong reputation through its commitment to financial security and customer service, offering innovative F&I solutions to dealerships, lenders, and manufacturers. The company has paid over $3. 5 billion in claims and has protected more than 11 million drivers, making it a trusted partner in the auto industry.

vehicle coverage • dealerships • training • F&I

501 - 1000 employees

Founded 1984

💸 Finance

📋 Description

• The Customer Service Representative will provide Best-In-Class customer service to all inbound coverage and/or general claims questions from customers. • Handle a high volume of incoming calls within service metrics. • Answer customer questions, resolve any issues or transfer call to the appropriate agent and/or department. • Updated system with new or updated information. • Proactively communicates with key stakeholders to ensure a best-in-class claims experience. • Ensure timely, accurate and consistent file documentation. • Monitor call queues and ensure agent availability through proper use of AUX codes. • Anticipates and meets all customer needs. • Embrace and support all core values and a CI environment. • Other duties as assigned.

🎯 Requirements

• High School Diploma required • Strong organizational and customer service skills. • Excellent verbal and written communication skills. • Ability to adapt to shifting priorities. • Ability to articulate relevant information and directions in an organized and concise manner. • Demonstrated strong proficiency with typing, computer software including Microsoft Office, Microsoft Outlook and all internal and external processing systems and resources. • Requires the ability to maintain confidential information and work independently and as a member of a team. • Learning mentality and ability to develop skills.