Solera Holdings, LLC.
Solera Holdings, LLC. is a company that specializes in providing data-driven fleet and vehicle lifecycle management solutions. The company offers a comprehensive suite of products and services aimed at optimizing fleet operations, enhancing vehicle repair accuracy, and streamlining vehicle claims and titling processes using data and AI technologies. Solera prides itself on its deep relationships with Original Equipment Manufacturers (OEMs) and leverages over extensive repair orders to aid in vehicle repair. Its solutions are designed to improve efficiency, performance, and customer satisfaction across the vehicle lifecycle, from purchase to repair and salvage.
Client Support Representative II
March 5
Solera Holdings, LLC.
Solera Holdings, LLC. is a company that specializes in providing data-driven fleet and vehicle lifecycle management solutions. The company offers a comprehensive suite of products and services aimed at optimizing fleet operations, enhancing vehicle repair accuracy, and streamlining vehicle claims and titling processes using data and AI technologies. Solera prides itself on its deep relationships with Original Equipment Manufacturers (OEMs) and leverages over extensive repair orders to aid in vehicle repair. Its solutions are designed to improve efficiency, performance, and customer satisfaction across the vehicle lifecycle, from purchase to repair and salvage.
📋 Description
• The Claims Support Representative is responsible for the intake of all new assignments • Works closely with the sales team and our customers to ensure accurate and timely service • Thrives in a fast-paced environment, is flexible and can make critical decisions regarding complex processes independently • Homeowner’s claim experience is a plus, but not required for the right person who is willing to learn • Assist sales team in customer retention by maintaining a high first-time quality rate for all service requests handled • Know and understand the basic claim process in Contents Express • Proficiency in the use of our Helpdesk software • Ensure communication between all teams involved is clear and concise • Provide support to customers and their clients regarding Contents Express
🎯 Requirements
• Customer Service, both internal and external • General understanding of Homeowners contents claims process • Familiar with Microsoft Suite of products (Word, Excel, PDF etc.) • Ability to thrive in a fast-paced environment • Ability to multitask • Proficiency with navigating and learning various on-line platforms • Ability to communicate clearly in both written and spoken forms • Creative problem solver – critical thinker • Self-governing and able to work independently, while simultaneously being a team player to reach shared goals • Time management skills • Goal oriented attitude • Willingness to learn new skills - adaptability
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