Why Not Travel
Why Knot Travel is a travel agency dedicated to making the travel experience simple and enriching. With a passion for inspiring adventure, the agency offers personalized itineraries that cater to various desires, from adventure and relaxation to cultural immersion. Their aim is to help clients step out of their comfort zones and explore the wonders of the world, crafting unforgettable memories along the way.
travel arrangements • booking • reservations • marketing • consulting
Customer Service Representative - Travel Assistant
March 7
Why Not Travel
Why Knot Travel is a travel agency dedicated to making the travel experience simple and enriching. With a passion for inspiring adventure, the agency offers personalized itineraries that cater to various desires, from adventure and relaxation to cultural immersion. Their aim is to help clients step out of their comfort zones and explore the wonders of the world, crafting unforgettable memories along the way.
travel arrangements • booking • reservations • marketing • consulting
📋 Description
•This is a remote position. •Our company is a forward-thinking travel enterprise specializing in crafting unforgettable group travel adventures. •In this distinctive role, you'll be tasked with providing exceptional customer service to group travelers, ensuring their journeys are seamless and leave lasting impressions. •Customer Assistance: Offer prompt and personable assistance to group travelers via multiple communication channels (phone, email, chat), addressing inquiries, resolving issues, and offering expert guidance. •Booking Support: Aid customers in booking group travel arrangements, encompassing flights, accommodation's, transportation, and activities, guaranteeing precision and alignment with company policies. •Itinerary Management: Develop and maintain comprehensive travel itineraries tailored to group preferences, budgetary constraints, and destination-specific requirements. •Problem Resolution: Proactively identify and resolve any travel-related challenges, such as flight delays or accommodation changes, to minimize disruptions and uphold customer satisfaction. •Communication: Foster transparent and effective communication with group leaders, travel coordinators, and suppliers to ensure a seamless travel experience. •Travel Documentation: Assist travelers in securing necessary visas, permits, and travel documents, ensuring compliance with international regulations. •Destination Knowledge: Stay abreast of travel trends and destination insights to provide valuable recommendations and enhance customer experiences. •Quality Assurance: Verify the accuracy of bookings and travel documents, conducting thorough cross-checks to mitigate errors or oversights. •Record Keeping: Maintain meticulous records of customer interactions, travel arrangements, and pertinent communications within the system. •Team Collaboration: Collaborate with cross-functional departments, such as sales and marketing, to bolster the success of group travel programs and contribute insights for ongoing enhancements.
🎯 Requirements
•Previous customer service experience, with a background in the travel industry being advantageous but not mandatory •Exceptional communication skills, both written and verbal •Strong problem-solving abilities and a keen eye for detail •Familiarity with travel booking systems and tools is beneficial but not essential •Capability to work independently and as an integral part of a remote team •A genuine passion for travel and a commitment to curating unforgettable experiences for customers
🏖️ Benefits
•Flexible schedule tailored to accommodate your lifestyle •Commission-based compensation structure •Access to enticing travel perks and discounts •Business opportunity with licensing and bonding support •Personalized website to showcase your expertise and offerings
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