PushPress
PushPress is a comprehensive gym management software platform designed to help gym and studio owners streamline their business operations. The platform provides a wide range of features including member management, billing, workout tracking, and lead engagement automation. PushPress integrates with various tools such as Stripe, Slack, and Google Analytics to enhance functionality. The platform aims to simplify the management of gym-related tasks while providing data-driven insights to help make better business decisions. By offering tools tailored specifically for fitness businesses, PushPress enables gym owners to focus on fostering a strong community and improving member retention.
Customer Support Specialist
March 7
PushPress
PushPress is a comprehensive gym management software platform designed to help gym and studio owners streamline their business operations. The platform provides a wide range of features including member management, billing, workout tracking, and lead engagement automation. PushPress integrates with various tools such as Stripe, Slack, and Google Analytics to enhance functionality. The platform aims to simplify the management of gym-related tasks while providing data-driven insights to help make better business decisions. By offering tools tailored specifically for fitness businesses, PushPress enables gym owners to focus on fostering a strong community and improving member retention.
📋 Description
•PushPress is the ultimate platform for modern gym owners. Our integrated products combine key business functions into one powerful system, creating unparalleled efficiency and leverage for gyms and fitness studios. •Thousands of gyms and fitness studios rely on PushPress daily to power their businesses. We believe that by empowering neighborhood gyms with the most advanced technology, we can transform the fitness experience and help create a healthier world. •PushPress is a 100% remote company. •The Customer Support Specialist is an Associate level role at PushPress and is responsible for assisting clients with resolving issues and providing guidance across our suite of SaaS products. •As the first point of contact, they will address client questions and troubleshoot problems, offering support through live help calls, responding to support chats or emails, onboarding assistance, and follow-ups. In addition, they will contribute to company growth by creating and updating help articles, how-to videos, and bug tickets, all aimed at ensuring gym owners can dominate their day with confidence.
🎯 Requirements
•Prior experience in the gym/fitness industry, with a passion for helping others succeed and a deep understanding of client needs is required. •Basic technical proficiency, including experience with tools like Zoom, Slack, and Intercom, and the ability to quickly learn new systems. •Excellent problem-solving skills, with the ability to troubleshoot basic technical issues and provide clear, step-by-step solutions. •Strong learning aptitude and a desire to grow and adapt to new concepts, tools, and approaches within customer support. •Highly accountable, self-driven, and able to take ownership of tasks and follow through with minimal supervision. •Comfortable providing support in one-on-one or small group settings, with the ability to explain technical concepts clearly and patiently. •Detail-oriented and highly organized, ensuring that client interactions and support tasks are handled efficiently and accurately. •A proactive attitude, constantly seeking to expand knowledge and improve skills in both customer support and the fitness industry.
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