Technical Account Manager

6 days ago

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Contrast Security

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application security • instrumentation • java • software • security

201 - 500

💰 $150M Series E on 2021-11

Description

• Contrast Security Named One of the Hottest Cybersecurity Companies in the 2024 Citizens JMP Securities LLC Cyber 66 Report • Contrast recognized for its innovation in Runtime Security • Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. • Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. • Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production. • As a Tier 3 Technical Account Manager, you will take a data driven approach and be responsible for the overall success of our scale portfolio of customers. • You will lead customers' value realization journeys, coordinating a cross-functional team that spans Sales, Services, Support, Engineering, Product Management, and others. • To become a trusted advisor, you must become a subject-matter expert on Contrast's products, use cases, and application security best practices.

Requirements

• 3+ years of experience working in a data driven role as a CSM, account manager, data engineer or similar role at a B2B SaaS company, preferably in the security space • 3+ years of experience working on SMB/Scale accounts (with ARR < $100k) with demonstrated experience in managing different (multiple) accounts at different stages in the customer life cycle • Solid understanding of modern SDLC and software engineering practices, including Agile, CI/CD, and DevSecOps • Experience building a 1:many, data driven customer success program • Exceptional verbal and written communication skills, including the ability to lead and facilitate meetings and presentations, as well as create content for documentation deliverables. • Experience with these types of customer engagements: • Executive business reviews • Training • Creating structured programs to drive adoption • Creating and executing against success/project plans • Positive engagement based on insights from data • Process and data oriented, with strong problem-solving ability • A bachelor’s degree is required. Business or technical degree preferred

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • 401(k) Retirement Plan with Employer Match • Life Insurance • Long Term Disability Insurance • Short Term Disability Insurance • Transit and Commuter benefits • Flexible PTO • 56 hours of Annual Sick time • Paid Parental Leave • Paid Holidays