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ControlUp
Powering the Work From Anywhere World
Microsoft • Citrix • AWS • Azure • VDI
201 - 500
Customer Service Engineer
August 7
ControlUp
Powering the Work From Anywhere World
Microsoft • Citrix • AWS • Azure • VDI
201 - 500
Description
• Support customers through break/fix issues, upgrades/deployments, integrations, and utilization • Leverage your knowledge and experience to analyze customer environments and provide feedback on best practices • Provide ad-hoc assistance to Customer Success Managers, Account Executives, and Professional Services • Produce regular feedback to management for process and practice improvements • Maintain current knowledge of the entire ControlUp product portfolio
Requirements
• 3+ years of experience working in a fast-paced IT Support Environment • Working knowledge of VDI solutions (Citrix/VMware/AVD) • Strong knowledge of Windows OS/Networking • PowerShell/Scripting Experience • Exceptional interpersonal and communication skills • Attention to detail, accuracy, proactivity, and the ability to anticipate needs. • Positive attitude and very customer-centric. • Occasional International travel
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