HR Technology Lead
November 14
Description
• Job Summary: • We are seeking a HR Technology Lead to drive the development and execution of our Self Service and AI strategy focused on enabling cutting edge employee self-service capabilities. • This role requires a strategic thinker with deep expertise in people experience, driving innovative automation. • This role will also focus on creating high-quality content that can be effectively utilized by AI to enhance employee experience and streamline HR processes which will require you to collaborate with cross-functional teams across Convera. • Key Responsibilities: • Self-Service Strategy Development: Define and execute a comprehensive strategy for self-service solutions across all HR technologies and processes. • User Experience Design: Conduct user research and analysis to identify needs and pain points, translating insights into effective self-service solutions. • Process Improvement: Evaluate and enhance current HR processes to maximize the efficiency and effectiveness of self-service offerings. • Content Creation and Management: Work closely with product owners within HR to develop and curate engaging, accurate, and user-friendly content tailored for AI utilization. • AI Strategy Development: Define and implement a comprehensive AI strategy for self-service platforms that aligns with organizational goals. • Technology Integration: Collaborate with IT and HR teams to integrate self-service and AI tools into existing systems. • Stakeholder Collaboration: Work closely with HR product owners and other stakeholders to ensure alignment on pain points and associated solutions. • Technical Project Management: Manage all projects as a technical project manager by ensuring all the necessary phases are defined and managed. • Training and Support: Develop training materials and support resources to help employees navigate self-service tools effectively. • Performance Metrics: Establish key performance indicators (KPIs) to measure the success of self-service and AI initiatives and report on outcomes. • Continuous Improvement: Stay current with industry trends and advancements in AI technology to drive innovation in the employee experience. • Market Research: Stay informed about industry trends and advancements in HR technology and AI to drive innovation in self-service solutions.
Requirements
• A minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree in HR or Computer Science. • Demonstrate expertise in developing effective self-service tools and content for HR environments. • Demonstrate both technical and functional expertise in ServiceNow knowledge base management amongst industry leading HR Technologies. • Proven experience in developing and executing AI strategies within HR or similar environments. • Strong understanding of HR processes and systems, with a passion for improving employee engagement. • Excellent analytical, problem-solving, and project management skills. • Exceptional communication and interpersonal abilities, capable of working with diverse teams.
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