Customer Success Manager

March 12

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Simpro Software

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Simpro Software is a company that provides a complete project management solution for the service and maintenance industry. Their software helps businesses streamline operations, manage projects, and improve workflows, enabling better communication and collaboration among teams. With features like scheduling, quoting, and invoicing, Simpro Software empowers organizations to enhance productivity and drive growth.

Software • Job Management • Scheduling • Job Costing • Estimating

501 - 1000 employees

Founded 2002

🏢 Enterprise

⚡ Productivity

💰 Private Equity Round on 2021-11

📋 Description

• The Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers. • Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base • Proactively contact the customer and help them through the initial Simpro go-live • Guide the customer throughout the Simpro journey and facilitate all resources offered • Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software. • Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails) • Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro • Understand customer issues and capitalise on these opportunities [when appropriate] through selling revenue-generating products and additional training to existing customers

🎯 Requirements

• Experience in customer-facing role - a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit • Have a customer-centric approach, with a desire to deliver the best for our customers • Be proactive and enjoy collaborating across teams to deliver great commercial outcomes • Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels • Experience working with business process software in a customer-facing role would be a benefit • Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity • Exceptional customer service and troubleshooting/problem solving skills • Ability to work effectively under pressure and to perform well in a team dynamic

🏖️ Benefits

• Generous parental leave program • Up to 4 weeks' annual "Work from Anywhere" benefit • Second-to-none product training • Opportunities for growth, development and career progression • Fun team camaraderie and events • Paid volunteer leave days • Public holiday exchange • And a range of other fantastic benefits!