Customer Success Manager - APAC

February 13

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Vasion

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Vasion is a company that provides a comprehensive platform for orchestrating and automating business processes. Their solutions include print management, content management, workflow automation, and more, all designed to help organizations enhance efficiency and progress towards digital transformation. They focus on creating no-code automation tools that simplify tasks, and ensure data security and compliance across various industries such as government, education, logistics, and healthcare. Vasion partners with multiple organizations to streamline document management and automation processes, enabling businesses to succeed in the digital future.

Enterprise Document Management • Regulatory Compliance • Workflow and process automation • Imaging • MaxxDocs

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

•Vasion is looking for a talented Customer Success Executive to join our growing team in APAC - Australia (NSW but Gold Coast or Melbourne would be considered) that exemplifies our core values and wants to be part of our growing team. •We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. •The Customer Success Manager will be responsible for revenue growth within existing customer accounts. •As a Customer Success Manager you will regularly connect with customers as well as partner with Sales Managers, Executives and our Support teams to better understand the needs and vision of your customers. •You will be directly responsible in guiding them to take full advantage of our product offerings. •You will work closely with your Manager, Sales, Marketing and Support teams to communicate your customer’s needs and vision internally and to collaboratively ensure your customers are receiving a world-class experience. •Your goal should be to become a trusted advisor for your customers throughout their digital transformation journey.

🎯 Requirements

•Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers. •Experience expansion sales of software or technology solutions in Tech or SaaS related industries. •Results-driven mindset, with a passion for exceeding goals, customer retention and driving revenue growth. •Highly self-motivated and able to work independently as well as collaboratively in a team environment. •Strong business acumen and understanding of complex sales processes. •Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences. •Ability to work independently and manage a sales pipeline effectively. •Working knowledge of sales software, tools, and processes. •Experience of contract management and negotiation •Extraordinary attention to detail, analytic, and deductive reasoning skills. •Second language and project management skills would be desirable. •Experience in SaaS related B2B sales or a similar industry. •Experience using CRM software (SFDC preferred). •Proven track record of meeting or exceeding challenging targets. •Ability to travel up to 10% of the time to meet with clients and attend industry events. •This role requires working from home.

🏖️ Benefits

•Being part of a fast growing, innovative, US based technology company •Genuine work/life balance •Competitive salary and package •High potential for career advancement opportunities •Vacation bonus •Annual visit to US Headquarters