Operations Manager - Offshore Healthcare
October 19
Description
• We are seeking a highly motivated and experienced Operations Manager to lead and optimize the daily operations of our offshore healthcare staffing agency. • The ideal candidate will have a strong background in healthcare staffing, recruitment processes, and compliance management. • Proven expertise in managing international teams and healthcare professionals is required. • Responsible for ensuring operational efficiency, maintaining regulatory compliance, and meeting client expectations while driving the growth and profitability of the agency.
Requirements
• Oversee the recruitment, selection, and onboarding process of qualified healthcare professionals for offshore assignments. • Ensure compliance with local and international healthcare licensing, certifications, and visa requirements. • Collaborate with recruitment teams to ensure a consistent pipeline of talent. • Lead day-to-day operational activities, including staffing logistics, scheduling, and assignment fulfillment. • Develop and implement strategies to optimize workflows, improve response times, and reduce operational costs. • Monitor key performance indicators (KPIs) and drive process improvements to enhance service delivery. • Serve as the primary point of contact for clients, ensuring clear communication and delivery of tailored staffing solutions. • Build and maintain strong client relationships, proactively addressing staffing needs, and resolving any issues that arise. • Ensure adherence to international healthcare regulations, labor laws, and visa requirements. • Manage compliance documentation, certifications, and audits to meet industry standards. • Oversee the financial operations of the staffing agency, including budgets, invoices, and payroll for staff and contracted professionals. • Track financial performance and implement cost-control measures to ensure profitability. • Lead and mentor a diverse team, fostering a high-performance culture. • Conduct regular performance reviews, providing feedback and development opportunities for team members. • Handle urgent staffing requests, last-minute changes, and client concerns in a timely and effective manner. • Develop contingency plans to address any disruptions in staffing services. • Manage staffing and client management software systems, ensuring accurate scheduling and data security. • Oversee the integration of technology to streamline operations and ensure smooth communication across teams. • Strong leadership abilities with experience managing diverse teams and remote operations. • In-depth understanding of healthcare staffing requirements, licensing, and compliance regulations. • Demonstrated experience in process optimization, workflow management, and cost control. • Ability to manage budgets, oversee financial operations, and ensure agency profitability. • Strong problem-solving skills with the ability to manage and resolve operational crises quickly. • Excellent communication and interpersonal skills to build and maintain client relationships. • Experience with staffing and recruitment management software, scheduling systems, and data management. • Proficiency in managing multiple projects and priorities simultaneously while meeting deadlines. • Knowledge of project management tools and techniques to track progress and handle staffing initiatives. • Strong negotiation skills to handle contracts with vendors, clients, and staffing professionals. • Ability to secure competitive rates while ensuring high-quality services. • Analytical skills to assess KPIs, operational performance, and financial data. • Ability to use data to make informed decisions and optimize staffing processes. • Excellent communication skills, especially in navigating cultural differences and managing teams or clients from diverse backgrounds. • Understanding of the dynamics of working in an international environment.
Benefits
• Competitive salary and performance-based incentives. • Health insurance and benefits package. • Professional development and growth opportunities. • Flexible working environment.
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