Customer Service Specialist

October 31, 2024

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CoreX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🏢 Enterprise

📡 Telecommunications

Description

• Provide exceptional customer experience. • Deliver world-class service to customers accurately, efficiently, with empathy. • Address customer inquiries and resolve issues efficiently. • Provide accurate responses through phone, email, and live chat. • Escalate unresolved issues to the appropriate teams. • Document all customer interactions according to standard procedures. • Ensure professional handling of all contacts based on client quality guidelines. • Adhere to protocols, KPIs, and company policies.

Requirements

• Fluent in German, both written and spoken (level C1-C2) • Proficient in English, both written and spoken (level B1+) • Proficient in Windows OS, Microsoft Office, and Google applications. • Strong problem-solving and critical-thinking skills. • Excellent communication skills. • Empathic with a customer-centric approach. • Open to feedback and eager to learn. • Resilient, calm, and professional in challenging situations.