Senior Customer Success Engineer

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Corellium

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💰 $25M Series A on 2021-12

Description

• As a Customer Success Engineer at Corellium, you'll play a pivotal role in ensuring our customers' success with our products and services. • You will be the key technical advisor and product advocate, responsible for understanding customer requirements and challenges, and delivering solutions that meet their needs. • Your technical expertise and customer-focused approach will contribute to the ongoing satisfaction and loyalty of our clients, directly impacting our company's growth and reputation in the market. • Guide new customers through the onboarding process, ensuring they are fully trained and able to effectively use our product. • Serve as a technical resource, resolving customer issues in a timely manner and escalating complex problems to the appropriate teams. • Collect customer feedback on product functionality and work with the product development team to implement improvements. • Maintain regular communication with assigned accounts, understanding their ongoing needs and ensuring customer satisfaction. • Develop sophisticated tooling to resolve customer issues. • Create and maintain a knowledge base of customer interactions and technical solutions provided. • Work closely with sales, product development, and other teams to provide seamless customer experience.

Requirements

• Bachelor’s degree • 2+ years of experience in a customer-facing technical role. • Strong understanding of Linux system administration, virtualization, and networking. • Familiarity with mobile operating systems. • Self-motivated as a remote worker to effectively manage time and efforts to achieve performance goals. • Working knowledge of CRM and customer messaging tools. • Excellent problem-solving and analytical skills.

Benefits

• Cutting-Edge Technology: Work with the latest hardware and software, and be part of groundbreaking innovations. • Competitive Benefits: Enjoy a comprehensive benefits package designed to support your well-being and financial security. • A Culture of Excellence: Collaborate with a team of humble yet brilliant minds, passionate about their work and committed to delivering exceptional results. • A Passion for Excellence: Share our commitment to delivering the highest quality work.