Senior Customer Success Engineer

3 days ago

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Cyera

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Data Security Platform • Data Security Posture Management • Discovery and Classification • Data Detection and Response • Data Access Governance

201 - 500

Description

• Join a leading data security platform to empower businesses in cloud era • Optimize customers' utilization and return on investment in Cyera • Travel between 25-50% annually to engage directly with clients • Serve as the primary technical expert on the Cyera Platform • Drive customer adoption through effective onboarding and training processes • Gain a deep understanding of customers' requirements and challenges • Proactively ensuring that customers realize the full value of their investment • Documenting and sharing best practices to foster knowledge sharing • Conducting Quarterly Business Reviews with customers

Requirements

• Associates degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience a plus • 12 years experience in Strong project management skills • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment • A results-oriented mindset, with a proven track record of driving revenue growth • Prior experience collaborating with Development teams • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments • 3+ years of hands-on experience with data technologies and cloud technologies • Experience with programming or scripting languages and familiarity with APIs and web services • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management) • Prior experience working in a software company in a technical customer-facing role is essential • Demonstrated track record of owning customer relationships • A self-motivated, proactive, and innovative team player • Excellent interpersonal and customer relations skills • A clear and concise verbal and written communicator • Proficiency in leading both executive meetings and technical workshops • Ability to work autonomously, tackling even the most intricate challenges

Benefits

• Ability to work remotely, with office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance