Senior Customer Success Engineer

December 20, 2024

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Cyera

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Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

Data Security Platform • Data Security Posture Management • Discovery and Classification • Data Detection and Response • Data Access Governance

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: • Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise • Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives • Driving customer adoption through effective onboarding and training processes • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes • Proactively ensuring that customers are realizing the full value of their investment • You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives • Proactively identifying and resolving any obstacles or blockers that may impede customer success • Advocating for the customer's voice and feedback • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey • Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators • Collaborating with customers to develop joint success plans • Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement • Mentoring other team members, sharing your expertise and assisting in their professional development • Participating in the interview process to help identify and onboard talented individuals to the team • Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.

🎯 Requirements

• Associates degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience a plus • 12 years experience in Strong project management skills • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention • Prior experience collaborating with Development teams • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments • 3+ years of hands-on experience with data technologies and cloud technologies • Experience with programming or scripting languages and familiarity with APIs and web services • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred • Prior experience working in a software company in a technical customer-facing role is essential • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships • A clear and concise verbal and written communicator, capable of conveying complex information effectively • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance