Senior Customer Success Engineer

21 hours ago

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Cyera

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Data Security Platform • Data Security Posture Management • Discovery and Classification • Data Detection and Response • Data Access Governance

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

Description

• As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: • Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise • Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives • Driving customer adoption through effective onboarding and training processes • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes • Proactively ensuring that customers are realizing the full value of their investment • You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives • Proactively identifying and resolving any obstacles or blockers that may impede customer success • Advocating for the customer's voice and feedback • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey • Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators • Collaborating with customers to develop joint success plans • Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement • Mentoring other team members, sharing your expertise and assisting in their professional development • Participating in the interview process to help identify and onboard talented individuals to the team • Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.

Requirements

• Associates degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience a plus • 12 years experience in Strong project management skills • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention • Prior experience collaborating with Development teams • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments • 3+ years of hands-on experience with data technologies and cloud technologies • Experience with programming or scripting languages and familiarity with APIs and web services • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred • Prior experience working in a software company in a technical customer-facing role is essential • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships • A clear and concise verbal and written communicator, capable of conveying complex information effectively • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.

Benefits

• Ability to work remotely, with office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance