CorroHealth
CorroHealth is a leading provider of clinically led healthcare analytics and technology-driven solutions, focused on enhancing the financial performance of hospitals and health systems. Their integrated solutions and advanced technologies aim to optimize the entire revenue cycle, offering services such as revenue cycle management, clinical documentation, medical coding, and denials management. With a commitment to improving financial health through intelligent technology and expert guidance, CorroHealth addresses complex payer-provider relationships and supports efficient healthcare operations.
Revenue Cycle Management • Revenue Integrity • Healthcare Data and Analytics
Bilingual Patient Communication Representative - Spanish
March 24
CorroHealth
CorroHealth is a leading provider of clinically led healthcare analytics and technology-driven solutions, focused on enhancing the financial performance of hospitals and health systems. Their integrated solutions and advanced technologies aim to optimize the entire revenue cycle, offering services such as revenue cycle management, clinical documentation, medical coding, and denials management. With a commitment to improving financial health through intelligent technology and expert guidance, CorroHealth addresses complex payer-provider relationships and supports efficient healthcare operations.
Revenue Cycle Management • Revenue Integrity • Healthcare Data and Analytics
📋 Description
• Communicate with patients regarding the repayment of their medical debt. • Achieve assigned goals (resolutions, call quality, productivity standards – specified by line of business) • Provide customer service to patients resolving medical account balances. • Profile patients and obtain financial information. • Update demographic and financial information on each call. • Negotiate the best possible arrangements. • Proficiency with company telephone system while placing outbound calls and accepting inbound calls. • Perform account research and route accounts through appropriate client workflows • Use job aids and crosswalks to answer patient questions and resolve accounts in an efficient manner. • Ensure strong communication skills to convey intricate account information. • Maintain high quality account handling per client standards. • Work within FDCPA, state regulations, department/division & all Compliance Policies.
🎯 Requirements
• High School or Equivalent • Minimum of six months’ work experience in a call center environment preferred. • PC experience in a windows environment • Basic keyboarding skills • Previous sales or customer service experience • Minimum of 6 months experience in a call center environment
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