S3 Shared Service Solutions, LLC
S3 Shared Service Solutions, LLC is a credit union service organization (CUSO) that partners with credit unions to provide high-quality operational solutions and support. Their mission is to empower these credit unions to enhance member services, focusing on delivering exceptional service that secures the futures of their members. S3's offerings range from member service inquiries to loan management and compliance support, ensuring a world-class experience for credit union members.
Real Estate Lending • Consumer Lending & Servicing • Contact Center • Collections • Deposit Operations
Member Service Representative - Bilingual
March 21
S3 Shared Service Solutions, LLC
S3 Shared Service Solutions, LLC is a credit union service organization (CUSO) that partners with credit unions to provide high-quality operational solutions and support. Their mission is to empower these credit unions to enhance member services, focusing on delivering exceptional service that secures the futures of their members. S3's offerings range from member service inquiries to loan management and compliance support, ensuring a world-class experience for credit union members.
Real Estate Lending • Consumer Lending & Servicing • Contact Center • Collections • Deposit Operations
📋 Description
• The bilingual Member Service Representative will be part of our talented remote Contact Center team • Trained to answer phone calls within all queues and assist both English and Spanish speaking callers • Assists Spanish speaking callers when escalating or transferring to other queues or departments as needed • Delivers world-class service in a collaborative and supportive team environment • Completes required member verification, reviews accounts, and communicates with management or other teams as needed
🎯 Requirements
• Bilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred) • 6 months of experience in customer service is preferred • Excellent written and verbal communication • Thrives in a fast-paced customer service environment • Must be highly organized and detail oriented • Ability to work independently and prioritize work effectively • Ability to navigate and utilize multiple platforms/computer software simultaneously • Experience in a remote work environment with dual monitors is a plus • Works well in a structured and procedure driven position
🏖️ Benefits
• Group medical, dental, and vision coverage insurance • Generous Paid Time Off • Up to 11 Paid Holidays Per Year • 401(k) With Employer Match and Discretionary Contribution • Employee Referral Program • Wellness Programs • Peer-to-Peer Recognition Program
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