Bilingual Account Coordinator - Servicing, Spanish

3 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+7 more states

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Mission Lane

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Mission Lane is a financial services company that focuses on providing accessible credit options for individuals, particularly those underserved by traditional financial institutions. They offer the Mission Lane Visa® Credit Card, which allows applicants to see if they are approved without impacting their credit score. The company aims to support members on their financial journeys through education and tools that promote healthy financial habits, ensuring that millions of Americans have access to the resources they need to build credit and improve their financial situations.

501 - 1000 employees

Founded 2018

💳 Fintech

🏦 Banking

👥 B2C

📋 Description

•Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans. •Looking for reliable, self-motivated problem-solvers to join us as Bilingual Account Coordinators on the Servicing team. •You’ll join the heart and voice of Mission Lane, helping thousands of callers each day. •Serve as the voice of Mission Lane, engaging with existing and potential customers over the phone. •Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer service. •Complete after-call work with accuracy and efficiency.

🎯 Requirements

•1+ year of customer service experience in any industry. •Fluent in both Spanish and English, verbally and in writing. •Proactive, with the ability to find answers independently. •Curious, with strong judgment to quickly process situations and identify solutions. •Skilled at building rapport and connecting with others. •Able to stay calm and composed in difficult conversations, recovering quickly from challenges. •Strong verbal and written communication skills, with the ability to simplify complex topics into clear, easy-to-understand language. •Comfortable using technology, learning new software, and navigating multiple tools. •Fast and accurate typing skills. •Adaptable to change and able to thrive in a fast-paced, evolving environment. •Open to feedback and committed to continuous improvement.

🏖️ Benefits

•Hourly Pay: $18.97 •Wellness Stipend: $100 monthly •Internet Stipend: $40 monthly •IT Equipment: Provided for your role during employment •Paid Time Off: 160 hours annually •Holiday Pay: 48 hours for company holidays, plus 16 hours of floating holiday time •Comprehensive Benefits: Health, dental, and vision coverage •Parental Leave: Paid leave after six months of employment •Retirement Savings: 401(k) plan with company matching