Brand Protection Client Partner - Fashion & Luxury

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Intelligent Trademark & Brand Protection Solutions

trademark research • trademark watching • domain portfolio management • mitigating domain infringement • trademark screening

1001 - 5000

Description

• Responsible for customer strategy and ensuring its delivery by your team. • Primary point of escalation for customers, collaborating with global teams. • Lead quarterly customer business reviews for feedback and program improvements. • Monitor customer health and assist in team recruitment. • Stay informed about industry trends affecting brand protection.

Requirements

• Previous experience in Brand Protection or related legal role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position) • Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations. • Strong customer service skills. • Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations. • Must be able to identify problems, analyze data, and develop solutions to address them. • You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively. • Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting. • Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders. • Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders. • Ability to build and maintain strong relationships with clients and internal teams. • Ability to take a strategic and analytical approach, while being capable to understand trends. • Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved. • Motivated and results-driven individual who takes a high degree of responsibility in their work. • Strong risk assessment and risk mitigation skills.