Senior Customer Onboarding Manager

November 9

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Corsearch

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trademark research • trademark watching • domain portfolio management • mitigating domain infringement • trademark screening

1001 - 5000

Description

• As the Senior Onboarding Manger, you will be playing an important role in getting our new clients aligned and comfortable with our software and team in a smooth and efficient way. • You will manage a team on Onboarding Managers and oversee current and incoming customers ensuring that assignments are passed to the team. • Each customer will be guided and managed through each stage of the onboarding process until they are ready to be passed into the service delivery functions. • You will continuously strive to improve the onboarding process and customer experience, taking other stakeholders with you on the journey to ensure buy-in and adoption. • You will be the first person in the organization to work with brand owners across a variety of industries to identify their requirements, find the best approaches to solving their challenges, and set them up for success with Corsearch from the very beginning. • You will work with different departments and use your business and legal knowledge to successfully get new clients onboard. • This will also include developing new strategies to ensure the customer has a smooth transition with all the required Corsearch touchpoints and functions.

Requirements

• Proven experience in building, optimizing and changing onboarding processes • Experience in similar or adjacent roles within tech-enabled or SAAS sector • You are tech-savvy and eager to learn new software and methods • You genuinely like working with customers and want to exceed their expectations • You are committed to providing high-quality, professional customer service • You pay exceptional attention to details • You take ownership of tasks and follow through with projects until completion • You are solution-oriented with a naturally positive outlook and creative critical thinking • You like to work on several projects simultaneously and with different departments • Great communication skills in English (verbal and written); knowledge of other languages is a big plus