Senior Customer Care Specialist

4 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $21 - $32 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Cox Enterprises

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Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

📋 Description

• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible • Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data • Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy • Manage high volume of tasks in a timely and efficient manner • Identify client needs, research issue and provide solutions and/or alternatives • Build sustainable relationships and engage clients by providing best-in-class service • Meet and/or exceed established inbound call quality guidelines and key performance criteria • Provide excellent client service and advocacy • Work across the organization as needed to resolve client requests • Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions • Dispatch available vehicles to clients across all regions on an inbound basis • Effectively communicate to the client how to use any of our client facing tools

🎯 Requirements

• High School Diploma/GED and 5 years’ experience in a related field OR the right candidate could also have a different combination • Any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience • 7 years’ experience in a related field • Auction and/or logistics/transportation knowledge a strong plus • Excellent oral and written communications skills, particularly in a phone or email context • Attention to detail and follow-through • Demonstrated ability to adapt in a changing environment • Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment • Demonstrated experience being a customer-focused, service-oriented professional • Clear a pre-employment drug test

🏖️ Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off in the form of bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)