Craver
Craver is a company specializing in custom-branded mobile apps and iPad kiosks designed to enhance intelligent ordering and customer engagement for local restaurants. The company offers a platform that allows restaurants to create personalized experiences for their customers through frictionless ordering, loyalty programs, and push notifications, all integrated seamlessly with existing POS systems. With features like mobile app branding, self-service kiosks, customer analytics, and personalized push notifications, Craver helps restaurants increase repeat orders, customer loyalty, and average order sizes. Craver focuses on enabling restaurants to connect better with their customers and improve operational efficiency.
Mobile Apps • Restaurant • Rewards • Mobile Ordering
Customer Onboarding Specialist
4 days ago
Craver
Craver is a company specializing in custom-branded mobile apps and iPad kiosks designed to enhance intelligent ordering and customer engagement for local restaurants. The company offers a platform that allows restaurants to create personalized experiences for their customers through frictionless ordering, loyalty programs, and push notifications, all integrated seamlessly with existing POS systems. With features like mobile app branding, self-service kiosks, customer analytics, and personalized push notifications, Craver helps restaurants increase repeat orders, customer loyalty, and average order sizes. Craver focuses on enabling restaurants to connect better with their customers and improve operational efficiency.
Mobile Apps • Restaurant • Rewards • Mobile Ordering
📋 Description
• Do you thrive on building positive client relationships and ensuring a smooth transition? • Do you have a passion for the restaurant industry and a knack for tech? • About Craver • Craver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. • We've developed a cutting-edge platform that streamlines ordering, engagement, and loyalty programs. • As an Onboarding Specialist, you'll play a critical role in ensuring our new clients have a seamless and positive experience from day one. • You'll be responsible for coordinating, managing, and improving the onboarding journey for all our new restaurant partners. • This role requires exceptional customer service skills, a collaborative spirit, and a keen eye for enhancing client success. • Be the onboarding pro! • You'll efficiently manage the onboarding process for new clients, setting up their accounts and guiding them through the initial phase. • Provide exceptional customer support, addressing any questions or concerns clients may have during onboarding. • Collaborate seamlessly with our cross-functional teams, ensuring a smooth transition from sales to onboarding. • Develop and maintain comprehensive onboarding materials and resources to empower clients throughout their journey. • Continuously improve the onboarding process by gathering client feedback and implementing enhancements to optimize satisfaction and streamline procedures. • Leverage your product knowledge to identify upsell and cross-sell opportunities.
🎯 Requirements
• Over 3 years of experience in client onboarding or a related role. • Proven experience in onboarding customers within SaaS products. • Exceptional communication and interpersonal skills. • Effective collaboration capabilities with cross-functional teams. • Strong organizational skills and meticulous attention to detail. • Demonstrated problem-solving abilities. • Customer-focused with a dedicated commitment to delivering excellent service.
🏖️ Benefits
• Be part of a dynamic and innovative company. • Work in a collaborative and fast-paced environment. • Gain valuable experience in the exciting mobile app industry. • Competitive salary.
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