Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
Senior Customer Marketing Manager
February 22
Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
📋 Description
•Cresta is a leading AI platform transforming customer conversations into competitive advantages. •Seeking a Senior Customer Marketing Manager to build and scale marketing programs. •Join a world-class team of AI experts and industry leaders.
🎯 Requirements
•7+ years of experience developing strategy, building and driving customer marketing programs at high growth SaaS companies •Experience scaling high-touch customer advocacy programs •Experience building the strategy, implementing, and managing a formal reference program •Experience with customer relationship surveys and using their results to influence strategy, roadmap prioritization, and advocacy programs •Experience driving customer engagement with major review sites like G2 and/or Gartner Peer Insights •Experience developing and overseeing customer-facing communication programs, campaigns, and sales plays that drive increased usage and value in existing products, as well as expansion pipeline and revenue •Ideal experience in software categories related to contact centers, customer experience and virtual agents •Domain knowledge of large language models and applications of AI in the enterprise •Experience in hyper-growth scale-ups
🏖️ Benefits
•We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs •Flexible vacation time to promote a healthy work-life blend •Paid parental leave to support you and your family •Monthly Gym & Phone allowance •Work from home office stipend to help you succeed in a remote environment •Lunches and dinners included for in-office employees via Grubhub
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