Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
Software Engineer
February 7
Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
📋 Description
• Cresta is excited to expand our operations to India and build a tech hub in the region. • These early joiners will play a key role in establishing our engineering team in India. • We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. • Over time, we aim to create a co-working space in India, moving towards a hybrid environment. • We're always looking for exceptional talent to join our team, even if we don't currently have the perfect role for you. • Join us on this thrilling journey to revolutionize the workforce with AI. • As a Software Engineer, you will: • Design & Development: Contribute to the design, development, and maintenance of scalable data infrastructure to support business needs. • Full-Stack Expertise: Contribute across the stack especially to back-end, databases, and cloud environments. • Experience or willingness to learn to working with Virtual Agent or AI agent systems. • Cloud & DevOps: Develop and deploy cloud-based solutions on AWS/Azure while ensuring system reliability and performance. • Build and optimize data stack solutions (Postgres, ClickHouse, Elasticsearch etc.). • Infrastructure as Code: Implement Terraform to automate infrastructure provisioning. • Monitoring & Performance: Set up server monitoring using Grafana and ensure system health. • CI/CD Pipelines: Build and manage pipelines in Jenkins for continuous integration and delivery. • Collaborate with cross-functional teams to solve complex technical challenges and deliver impactful features. • Continuously improve system performance, reliability, and scalability. • Stay current with industry trends and emerging technologies to guide the evolution of our tech stack.
🎯 Requirements
• Previous experience in a startup or product-first company is a plus. • Proven experience as an Engineer with a focus on database design and system architecture. • Strong expertise in ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries. • Hands-on experience with Elasticsearch or similar for indexing and searching large datasets. • Proficient in backend programming languages such as Python, Go. • Experience with RESTful API design and development. • Solid understanding of distributed systems, microservices architecture, and cloud infrastructure. • Experience with performance tuning, data modeling, and query optimization. • Strong problem-solving skills and attention to detail. • Excellent communication and teamwork abilities.
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