Software Engineer - ML Platform, Chat Agent

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Cresta

WebsiteLinkedInAll Job Openings

AI • Machine Learning • Voice • Chat • Contact Center

201 - 500

Description

• As an Software engineer on the Chat Agent team, you will join the a team full of talented experts in frontend, backend, and ML/NLP. • We have an in-house product for call analysis, building, evaluating, and deploying conversational AI models. • Our team leverages the latest in cutting edge LLM and GPT technologies to enable a truly market differentiated product suite. • Collaborate with product managers, data scientists, and other cross-functional team members to understand, define, and detail product requirements, ensuring alignment with business objectives. • Design, prototype, and validate ML/NLP models to solve challenging cutting-edge problems, using state-of-the-art techniques and best practices. • Work with our production teams to build and deploy scalable, high-performing, and reliable ML/NLP pipelines and systems that operate 24x7. • Help shape the direction of machine learning and artificial intelligence at Cresta.

Requirements

• Master's degree or PhD in Computer Science or related technical fields. • 3+ years of experience in software development, with a strong focus on machine learning and natural language processing. • Proficient in programming languages such as Python, Go and ML/NLP libraries such as PyTorch, Tensorflow, Transformers. • Solid understanding of software development principles, data structures, algorithms, and design patterns. • Experience with model optimization. • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is a plus. • Strong problem-solving, communication, and collaboration skills. • Bonus: hands-on experience in developing, deploying, and maintaining ML/NLP models & pipelines and with LLMs

Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada