Customer Support Manager
December 13
Description
• Manage an industry leading team. • Manage Customer Support Escalations and be the calm voice of reason amongst the chaos. • Review Cases, Metrics, Statistics to ensure departmental success. • Mentoring and coaching to drive Engineers to their best success. • Participate and be an advocate of Customers and Engineers. • Create, maintain, enhance Processes and Procedures. • Build your technical knowledge in Cribl products and how to position them. • Ensure team success to SLA’s, CSAT and other guiding metrics.
Requirements
• Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers. • Strong written and verbal communication skills. • Proven success with encouraging knowledge sharing internally and externally at every opportunity. • A deep understanding of goals and helping your team achieve them. • A passion to elevate those around you and watch them succeed. • A minimum of 3 years’ experience as a leader of a highly technical team. • 10 years’ experience in customer facing roles. • Understanding of Big data and why data is important to companies. • Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies • Experience with AWS, Azure, GCP, and other cloud platforms
Benefits
• health insurance • dental insurance • vision insurance • short-term disability insurance • life insurance • paid holidays • paid time off • fertility treatment benefit • 401(k) • equity • eligibility for a discretionary company-wide bonus
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