Cribl
Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.
Senior Technical Support Engineer
January 15
🇺🇸 United States – Remote
💵 $130k - $163k / year
⏰ Full Time
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Cribl
Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.
📋 Description
• Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners • Develop a deep technical understanding of Cribl Stream and our other products • Provide extraordinary technical support to our Enterprise customers and across various channels • Research, diagnose, troubleshoot and identify solutions to resolve customer issues • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums
🎯 Requirements
• BS degree in Computer Science or similar degree, or equivalent work experience • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems • Passionate about working on complex technical issues • Expert-level troubleshooting, problem-solving skills, and critical thinking • Excellent client-facing skills, excellent written and verbal communication skills • Experience with Linux, AWS, Azure, and Networking • Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies • Regex and JavaScript experience is a Plus
🏖️ Benefits
• health, dental, vision, short-term disability, and life insurance • paid holidays and paid time off • fertility treatment benefit • 401(k) • equity • eligibility for a discretionary company-wide bonus
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