Technical Support Engineer

January 15

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Logo of Cribl

Cribl

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

501 - 1000 employees

Founded 2017

☁️ SaaS

πŸ“‹ Description

β€’ Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support β€’ Provide extraordinary technical support to our Enterprise customers across various channels β€’ Research, diagnose, troubleshoot and identify solutions to resolve customer issues. β€’ Follow standard procedures for reproducibility and escalation of unresolved issues β€’ Provide prompt and accurate feedback to customers and set achievable expectations β€’ Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums

🎯 Requirements

β€’ BS degree in Computer Science or similar degree, or equivalent work experience β€’ 5+ years' experience supporting enterprise customers or working hands-on with distributed systems β€’ Passionate about working on complex technical issues β€’ Expert-level troubleshooting, problem-solving skills, and critical thinking β€’ Excellent client-facing skills, excellent written and verbal communication skills β€’ Experience with Linux, AWS, Azure, and Networking

πŸ–οΈ Benefits

β€’ health, dental, vision, short-term disability, and life insurance β€’ paid holidays and paid time off β€’ fertility treatment benefit β€’ 401(k) β€’ equity β€’ eligibility for a discretionary company-wide bonus

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