Technical Support Engineer

Yesterday

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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TRACTIAN

WebsiteLinkedInAll Job Openings

IIoT • AI • Maintenance • Machine Learning • Work Orders

51 - 200 employees

🏢 Enterprise

⚡ Energy

Description

• The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. • As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. • As a Technical Support Engineer, you’ll troubleshoot mechanical issues and provide timely solutions. • You’ll collaborate with the development team to improve our products, deliver remote support, and document actions in HubSpot CRM. • Additionally, you’ll create support materials and share your expertise to drive technical reliability and customer success.

Requirements

• Vibration Analysis CAT III certification. • At least 5 years of experience troubleshooting in industrial manufacturing environments. • Ability to work Eastern Standard Time (EST) hours. • Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly. • Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

Benefits

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.