Technical Support Engineer

January 9

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TRACTIAN

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TRACTIAN is a company specializing in Asset Performance Management, providing industry-leading solutions to ensure zero downtime for manufacturing plants. With products like Smart Trac Condition Monitoring & Auto Diagnosis and TracOS™ Maintenance Management Software, TRACTIAN enables plant managers to predict failures, avoid downtime, and manage assets efficiently. Their solutions also focus on energy efficiency, transforming energy consumption data into profit. TRACTIAN collaborates with industries such as automotive, mining, oil and gas, and pharmaceuticals, offering advanced insights and AI-powered diagnostics to enhance machine reliability and operational efficiency.

IIoT • AI • Maintenance • Machine Learning • Work Orders

51 - 200 employees

🏢 Enterprise

⚡ Energy

📋 Description

• Customer at Tractian • The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. • Ensure Enterprise clients achieve unparalleled success with Tractian solutions. • Troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. • Collaborate with the development team to improve products, deliver remote support, and document actions in HubSpot CRM. • Create support materials and share expertise to drive technical reliability and customer success.

🎯 Requirements

• Vibration Analysis CAT III certification. • At least 5 years of experience troubleshooting in industrial manufacturing environments. • Ability to work Eastern Standard Time (EST) hours. • Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly. • Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

🏖️ Benefits

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.