High Performance Networking Technical Support Engineer

6 days ago

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Cornelis Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🔧 Hardware

🏢 Enterprise

💰 $29M Series B on 2022-11

Description

• Providing professional high quality customer support for Cornelis Networks products. • Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner. • Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours “on-call” support activities. • Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues. • Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed. • Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities. • Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle.

Requirements

• 5 + Years’ experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting. • 5 + Years’ experience system troubleshooting and network configuration and troubleshooting. • Strong analytical skills and interpersonal and verbal and written communication skills. • A demonstrated ability to work across geographies, time zones, companies, and organizations. • English language proficiency. • Ability to travel to Cornelis Network’s headquarters for periodic meetings and training, as well as to partner/customer locations up to 25% (typical) to 50% (peak, e.g., at product launches or during key customer installation and acceptance periods).