Technical Support Representative - French Speaking

10 hours ago

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BigCommerce

WebsiteLinkedInAll Job Openings

E-Commerce Software • Shopping Cart Software • Hosted Ecommerce Solution • Internet Marketing • SaaS

1001 - 5000 employees

Founded 2009

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 $64M Series F on 2018-04

Description

• Provide outstanding phone, email, and chat-based technical support in both French and English • Develop solutions and utilize standard operating procedures to improve customer satisfaction • Communicate with management and developers to improve product functionality • Assist customers with common billing, invoice, and account issues • Display professionalism in interactions with departments inside and outside the organization.

Requirements

• Business level fluency in both French and English • Experience in a customer-facing, service-oriented role required • Exceptional written and verbal communication skills in both languages • Strong aptitude toward web and eCommerce technologies • Ability to read or edit within at least one web language preferred. • Must be flexible to shift work and occasional overtime in a 24x7x365 environment.

Benefits

• Diversity, Equity & Inclusion at BigCommerce • Reasonable accommodations for individuals with disabilities during interviews and employment.