DC SCORES
DC SCORES is a non-profit organization based in Washington, D. C. that empowers youth through a unique combination of soccer, poetry, and service learning. By participating in DC SCORES, young individuals develop healthy lifestyles, engage actively in their education, and build the confidence and character needed to positively impact their communities. The organization creates neighborhood soccer teams, where participants, known as poet-athletes, build strong bonds and support networks. During the fall season, they engage in poetry to express themselves creatively and enhance their social and emotional well-being. In the spring, they apply teamwork skills to community service projects, tackling issues they explored in their poetry. DC SCORES aims to reach every Title 1 elementary and middle school in the District by 2030, fostering young leaders and creating a supportive community throughout their journey.
After-school programs • Soccer education • Poetry/creative expression education • Service-learning education • Youth Development
Technical Support Manager
December 31, 2024
DC SCORES
DC SCORES is a non-profit organization based in Washington, D. C. that empowers youth through a unique combination of soccer, poetry, and service learning. By participating in DC SCORES, young individuals develop healthy lifestyles, engage actively in their education, and build the confidence and character needed to positively impact their communities. The organization creates neighborhood soccer teams, where participants, known as poet-athletes, build strong bonds and support networks. During the fall season, they engage in poetry to express themselves creatively and enhance their social and emotional well-being. In the spring, they apply teamwork skills to community service projects, tackling issues they explored in their poetry. DC SCORES aims to reach every Title 1 elementary and middle school in the District by 2030, fostering young leaders and creating a supportive community throughout their journey.
After-school programs • Soccer education • Poetry/creative expression education • Service-learning education • Youth Development
📋 Description
• As Ditto’s Technical Support Manager, you will lead our support team and optimize practices. • Directly manage daily operations of the global Support team. • Deliver customer service policies, standards, and procedures. • Maintain round the clock coverage to achieve excellence in SLA attainment. • Work with HR partners to recruit and retain the best Support Engineer talent. • Collaborate internally with Sales, Product Management, and Engineering. • Drive continual improvement in our customer support platform and processes. • Track and report on customer behavior, satisfaction levels, and team performance.
🎯 Requirements
• Bachelor's degree in Computer Science, Maths or related fields. • 5 or more years managing a Support team in an infrastructure software company • Experience managing Technical Support Engineers in multiple geographies • Strong understanding of SaaS platforms and Cloud Infrastructure such as AWS, GCP and Azure. • Excellent leadership and management skills. • Familiarity with CRM and customer support software such as Zendesk. • Exceptional communication, interpersonal, and decision-making skills. • Ability to analyze data and create strategies based on findings.
🏖️ Benefits
• Competitive salaries • Stock options • Medical, dental, vision, life, and disability coverage • Flexible spending account (FSA) • Flexible vacation policy • 401(k) plan
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