Technical Support Manager

6 days ago

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bloXroute Labs

WebsiteLinkedInAll Job Openings

blockchain • DeFi • dapps • trading • blockchain infrastructure

11 - 50 employees

Founded 2018

☁️ SaaS

💳 Fintech

💰 $70M Series B on 2022-04

Description

• bloXroute is seeking an experienced results-driven Technical Support Manager to join our dynamic team. • As the Technical Support Manager you will be responsible for managing a team of Technical Support Engineers. • This role will involve working closely with bloXroute users to understand their needs and help them maximize the value of our products and services. • Manage support downtime and product issues, while effectively communicating status updates to users. • This position is a remote position based in the EU timezone.

Requirements

• 5+ years of experience as a Technical Support Manager or relevant experience • Proven management skills with the ability to motive, coach and develop a high-performing team • Understanding of ETH (EVM) or Solana blockchain networks • Experience with using web3 (like web3py, web3js) clients to query blockchain data • Understanding of blockchain nodes and p2p networks • Experience with managing large amount of users via social networks • Excellent communication skills, with the ability to build rapport and trust with users • Proven problem solving skills with a proactive approach