Senior Tech Ops Specialist

November 5

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Crisis Text Line

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201 - 500

💰 $23.8M Series B on 2016-06

Description

• Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need. • Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are. • Our vision is an empathetic world where nobody feels alone. • Drive for efficiency and automation in the management of our users, our customers, and our vendors. • Provide friendly and efficient technical support and appropriate hardware repair or replacement to CTL staff, according to established procedures and timeframes. • Provide new employee IT orientation, setup, and coaching, ensuring basic access and functionality. • Complete employee IT offboarding in a secure and documented way. • Be available on call on a rotating basis to assist our 24/7 operations. • Work closely with other People Ops team members to create an overall inclusive employee experience.

Requirements

• 8+ years of relevant IT support experience • Strong customer focus • In-depth knowledge: • Okta, SSO/SAML • Certificate and password management, including 3rd party tools for efficiency and automation • Cloud database access & credential management, database & OS upgrades • Experience with Zero-Touch deployments (Apple ABM, DEP and the MDM integration required including for multiple MDM environments) • Administration of DNS, SSL certificates • Administration of key software development tools: AWS, Atlassian, Github, Datadog • Administration of enterprise tools: Google workspace, Zoom, Okta & Auth0, Slack, Salesforce • System access control: Linux, VPN, jump hosts • Strong knowledge of Mac OS • Strong knowledge of command-line and programming languages like Bash, Zsh, Python, Swift • Centralized Antivirus Administration (Bitdefender, Sophos, etc) • Networking Principles - Understanding of LAN/WAN, TCPIP Networking

Benefits

• 20 paid holidays including: • Federal holidays like Juneteenth and Labor Day • Election day • Holiday break from Dec 24 through January 1 • 2 renewal days • 2 floating holidays • Flexible paid time off, including: • 15 vacation days • 3 personal days • 7 sick days • Medical, dental, and vision benefits for the staff member and family at no cost to the employee • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution • 12 weeks paid parental leave (after 6 months of employment) • Student loan repayment (after 2 years of continuous full time service) • Family support through a virtual childcare platform • Stipends/Allowances • Mental health (Monthly) • Internet Service (Monthly) • Professional Development (Annual) • Wellness (Annual) • Home office setup (One time/First year)