IT Product Manager

2 days ago

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CrowdStrike

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• As a Sr. Product Manager for IT Operations at CrowdStrike, you will play a pivotal role in shaping the future of our IT-managed platforms, tools, and AI initiatives. • You will drive the product management lifecycle for key internal platforms, ensuring they meet the needs of various departments, including IT Operations, Engineering, Product Management, Finance, Human Resources, and Legal. • Your leadership will be crucial in executing seamless Proof of Concepts (PoCs), driving user adoption, delivering training, and tracking analytics and product performance. • Platform Management as a Product: Product manage key IT platforms, applications, and tools as internal products with a focus on lifecycle management, user experience, and continuous improvement. • Collaborate with department heads and executive sponsors to ensure platforms meet strategic business needs and deliver maximum value. • Lead AI initiatives from a product management perspective, overseeing tools like Gemini, ChatGPT, SlackAI, Glean AI, and GenAI Hub. • Drive the successful execution of PoCs, user adoption, training and enablement and performance tracking. • Measure and report on metrics such as User Adoption Rate, Model Accuracy, and Business Impact. • Roll out OKRs across product department, ensuring visibility and alignment with strategic goals. • Lead Monthly Business Reviews (MBRs) and manage scorecards to track progress and measure outcomes for product. • Foster a data-driven culture within IT Operations by implementing data DNA practices. • Define, track, and report on key performance indicators (KPIs) related to platform performance, customer satisfaction, AI adoption, and business impact. • Manage platforms like ChatGPT, Gemini, SlackAI, Engageware, Gmail, Morpheus Data, and others, focusing on product performance and user satisfaction. • Oversee the adoption and performance of AI tools, ensuring they deliver tangible business value.

Requirements

• Proven experience in technical product management preferably within IT, with a focus on platform/application management and AI initiatives. • Strong understanding of OKRs and their implementation in IT environments. • Excellent communication skills, with the ability to collaborate effectively with stakeholders across various departments. • Data-driven mindset with a strong focus on metrics and KPIs. • Bonus Points: Experience managing platforms like ChatGPT, Gemini, SlackAI, and other IT tools. • Familiarity with AI-driven product management and user adoption strategies. • Previous experience in a product-driven IT organization is a plus.

Benefits

• Remote-first culture • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries • Competitive vacation and flexible working arrangements • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Access to CrowdStrike University, LinkedIn Learning and Jhanna Offices with stocked kitchens when you need to fuel innovation and collaboration • Birthday time-off in your local country • Work with people who are passionate in our mission and Great Place to Work certified across the globe