IT Systems Administrator - Federal

April 15

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CrowdStrike

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CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Serve as an advancement resource for front-line Service Desk technicians, and assist with inbound support requests to triage issues and facilitate resolution for internal customers • Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations • Utilize tools such as AWS, Azure, GCP, Google Workspace, KeyCloak, Ping Identity, NokNok, and AppGate, to perform advanced troubleshooting and administration tasks. • Manage service accounts and app integrations (SSO) for various cloud-based applications. • Perform and assist with routine upgrades and patching of application components. • Develop, manage, and maintain the monitoring and alerting tools • Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets • Collaborate with Service Desk Team members and other teams' subject matter experts when working on projects or new initiatives • Implement, improve and document new and existing policies, procedures and processes for various IT systems • Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

🎯 Requirements

• U.S. citizen and work solely from U.S. soil • Bachelor's degree in Computer Science, Information Systems, or related field with 3+ years of relevant experience; OR minimum of 5 years of professional IT experience • Experience with scripting or reverse engineering scripts in PowerShell, ZSH, YAML, Python with exposure to scripting for task automation (ie. JAMF/SCCM) • Fundamental understanding of the Linux, Windows and Mac command line, services, data manipulation, installation and system operation • Experience with VMWare or Hyper-V virtualization, including deployment, management and troubleshooting • Experience with basic troubleshooting on SaaS/IaaS systems such as Google Workspace and AWS • Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls • Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues • Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner • Intermediate knowledge of OS and Identity Access Management (IAM) concepts including account creation and management of OU and Security Groups • Advanced understanding of security best practices, worst practices, concepts and real-world applications • Must have effective written and verbal communication skills

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe