Salesforce Developer - Support Engineer

5 days ago

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CrowdStrike

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• Help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality for our Customer Success business stakeholders. • Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved. • Resolve customer service issues and skillfully manage complex customer service problems. • Manage end user’s expectations and experience in a way that results in high customer satisfaction. • Collaborate with different dev teams across the platform and bring resolution to the issues. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Generate/Update Custom Reports/Dashboards on need basis. • Perform root cause analysis on the major problems & recurring issues. • Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation. • Assist with the design and delivery of our platform and associated technical trainings. • Assist developers in troubleshooting leveraging your strong functional & technical expertise. • Review & troubleshoot support cases for use case accuracy; Gaining functional expertise across the platform would be critical for this. • Co-ordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s. • Complete assigned project responsibilities. • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community. • Maintain a flexible and proactive work environment.

Requirements

• Bachelor’s degree in computer science • At least three years of software development and three years of Salesforce application development • Self-motivated and creative • Solid understanding of Salesforce Platform Adminsitration • Salesforce.com Certified Administrator • Salesforce.com Certified Advanced Administrator • Debugging / Troubleshooting errors • Expertise in Flow Automations • Hands-on experience with creating/ updating Reports/Dashoboards • Understanding of how to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage. • Working knowledge of Lightning Web Components and/or at least 2 years experience writing Javascript code. • Strong problem solving abilities • Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors. • Bonus Points: • Platform Developer certification • Experience with Salesforce Communities • Experience with Copado • Experience developing UI • Experience developing REST/SOAP API

Benefits

• Remote-first culture • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries • Competitive vacation and flexible working arrangements • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Access to CrowdStrike University, LinkedIn Learning and Jhanna Offices with stocked kitchens when you need to fuel innovation and collaboration • Birthday time-off in your local country • Work with people who are passionate in our mission and Great Place to Work certified across the globe