Senior Technical Account Manager

Yesterday

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CrowdStrike

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• Serve as primary technical contact and augment our customer support teams • Onboard new Elite Enterprise customers to the CrowdStrike platform • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction • Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties • Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed • Be the solution expert from the front lines of the SOC to the C-suite • Research complex technical issues in a timely manner and follow up with recommendations and action plans • Drive escalations with executive management and stakeholders • Lead cross-functional groups to achieve resolution for any escalated issues • Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues • Create knowledge content and systems to capture new learning for reuse throughout the company and user base • Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications • Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory • Conduct and lead quarterly onsite briefings with customers and executive staff • Participate in corporate mentorship program

Requirements

• Bachelor’s Degree or 10 years equivalent experience • Industry recognized security certification • Completed all required learning tracks • Experience working with all supported operating systems • Knowledge of enterprise web technologies, security and cutting-edge Infrastructures • Network infrastructure experience • Security Operations Center working knowledge experience • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal with the ability to effectively communicate at all levels • Experience working independently to determine methods and procedures on new assignments • Demonstrable problem-solving skills • Collaborative attitude • Ability to travel up to 25% • Commitment to customer success

Benefits

• Remote-first culture • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries • Competitive vacation and flexible working arrangements • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Access to CrowdStrike University, LinkedIn Learning and Jhanna • Offices with stocked kitchens when you need to fuel innovation and collaboration • Birthday time-off in your local country • Work with people who are passionate in our mission and Great Place to Work certified across the globe