CrowdStrike
CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
Technical Support Engineer - Weekend Coverage
3 days ago
CrowdStrike
CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
📋 Description
• As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. • CrowdStrike is seeking a Technical Support Engineer to join our support team. • The Technical Support Engineer will take personal ownership in seeing a problem through to resolution or escalation. • You will understand the Falcon Host product and processes at all levels, as well as customer environments across heterogeneous operating environments. • The ideal Technical Support Engineering candidate is passionate about technology and customers. • Weekend coverage requirements: Work schedule will be Friday through Monday, encompassing 10 hours of on shift schedule each day.
🎯 Requirements
• 2+ years of customer support, technical support, system administration or related customer facing role. • Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues. • Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment. • Ability to learn new technologies quickly. • Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) • Ability to work independently with little direct supervision and as a part of a team. • Outstanding analytical and organizational abilities. • Ability to remain calm, composed and articulate when dealing with tough customer situations. • Professional fluency with the English Language. • Bonus Points: • Experience supporting hybrid environments • Experience supporting security applications such as AV, VPN, Firewall, proxy. • Linux troubleshooting experience a plus • Experience with troubleshooting Windows and Mac
🏖️ Benefits
• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe
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